Zero tolerance policy
This Practice considers aggressive behaviour to be any personal, abusive and aggressive comments, swearing, physical contact and aggressive gestures.
No abuse of staff is acceptable whether verbal or physical. All abuse will be reported to the Practice Manager who will keep a log of all incidents.
All physical abuse of any of our staff by a patient or their relatives will be reported to the police and prosecution may follow.
The patient will also be removed immediately from our list.
If, in exceptional circumstances, the police are not informed, the Health Authority will inform the patient of the need to register with a new Doctor.
In these circumstances, the General Practitioners are still obliged to see the patient if they need a doctor within the next seven days of the incident.